2015 CEF Telecom Call – Online Dispute Resolution (ODR)

1. OBJECTIVES OF THE FUNDING PROGRAMThe ODR Regulation provides for the establishment of an EU-wide Online Dispute Resolution platform (ODR platform) to facilitate the resolution of online contractual disputes between consumers and traders. The ODR platform will link all national Alternative dispute resolution (ADR) entities and will allow consumers to submit their dispute online and have it dealt with entirely online by one of the national ADR entities. It will be user-friendly and will operate in all the official languages of the EU. 2. ACTIVITIES FUNDEDThe call will help with the further deployment [...]